Refund policy

At Zoseex, customer satisfaction is fundamental to our business. If you are not completely satisfied with your purchase, our support team is available to guide you through a clear and hassle-free return process.

Return Eligibility & Timeframe

We offer a 30-day return policy, providing you with 30 calendar days from the date your package arrives to submit a return request.

To qualify for a return:

The item must be unused, unworn, unwashed, and in the exact condition you received it.
Products must remain in their original packaging with all original labels and tags attached.
You must present a valid order receipt or proof of purchase.

How to Initiate a Return

To start a return request, please email our support team at info@zoseex.com.

Once your request is authorized, we will send you a return shipping label along with step-by-step instructions on where and how to send your package. Returns sent to us without prior authorization will not be accepted or processed.

For return inquiries or assistance, reach out anytime at info@zoseex.com or call us at +44 7341 950783.

Damaged, Defective, or Incorrect Deliveries

Please inspect your shipment upon arrival. If your product is damaged, defective, or if you received an incorrect item, notify us immediately at info@zoseex.com. We will evaluate the issue and arrange a free replacement or complete refund right away.

Non-Returnable & Restricted Items

Certain goods cannot be returned under our standard policy, including:

Custom-made, personalized, or print-on-demand products
Perishable goods (such as food, beverages, or plants)
Personal care, hygienic, or beauty products
Hazardous materials, flammable liquids, or compressed gases

Please note: Sale items, clearance merchandise, and gift cards are final sale and non-refundable.

Product Exchanges

The quickest method to exchange an item for a different size, color, or style is to return your original item. Once your return is approved, you can make a separate purchase for the new item directly on Zoseex.com.

Refund Approval & Timelines

We will inform you via email as soon as we receive and inspect your returned package to let you know if your refund has been approved.

Upon approval, your refund will be processed automatically back to your original payment method within 14 business days. Please note that bank or credit card providers may require extra time to post the credit to your statement.

If more than 15 business days have passed since your return was approved and you have not received your refund, please email us at info@zoseex.com.